Germany QsM

Norway CAF

Netherlands KKV

3.4 The in-house communication is to be extended

3.3 Develop and implement good internal information

3.3 Planning and assessment meetings

In the case of this sub-criterion the way communication can be shaped is explained in five stages comprising a total of 24 statements. The example given here consists of the statements from the third and fourth stage:

In the Norwegian model, a number of ‘possible instructions’ are given for each sub-criterion. There are three for this sub-criterion.

In the Dutch model, the guidance pints have been formulated in four development phases. The phases are assigned content for each sub-criterion. The following details refer to phases two and three.

Stage 3

§          An employee handbook exists which contains the basic information and contact details.

§          The Music School conference involves all employees.

§          Managerial staff endeavour to engage in direct discussions with employees. They participate in training courses in moderation techniques and employee discussions.

§          The management of the Music School ensures that there is good contact with the staff representatives/the Works Council.

§          The management fosters communication between employees and the creation of teams for specific Music School plans.

Guidance points:

Possible instructions:

§          The meetings of the cultural department are conducted effectively.

§          The cultural department has a system that enables a rapid distribution of internal information.

§          The cultural department has good routines for the receipt, distribution and archiving of documents.

Phase 2

q       There is a fixed structure for the planning and assessment meetings aimed at feedback on the professional quality provided in the execution of the tasks.

q       The results of the meetings are recorded.

Stage 4

§          There are inter-departmental meetings at which, in addition to specialist questions, information on user expectations is given. The user committee (e.g. the parents’ association) will be involved.

§          The management conduct regular discussions with employees.

§          A communication concept exists which is shaped and used by everyone.

§          Some means of communication will be regularly evaluated (e.g. employee questionnaires, feedback).

§          Employees also take part in communication training.

Guidance points comparable with the points referred to opposite, such as feedback and training, are included in the Norwegian model under different sub-criteria.

Phase 3

q       There is a system that is consistently applied for planning and assessment meetings for all employees. The system is based on clear agreements on goals/tasks and measurable achievement standards.

q       Both the goals/tasks and the results and improvement activities are laid down in writing and monitored.