Comparison of sub-criteria 6 to 9
A
comparison of Results sub-criteria
from the different models in the four countries is given here. The little
collared boxes indicate that also other subjects are included. The colour
corresponds with the colour of one of the formulated sub-criteria categorized
under the criterion concerning. Each of those sub-criteria should be addressed.
EFQM
|
Germany |
Norway
|
Netherlands |
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6. Customer
Results |
6. Zufriedenheit
der Adressaten |
6.
Resultater i forhold til brukerne |
6. Waardering
door de klant
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/ |
/ |
/ |
Information supply |
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|
Perception Measures |
Comparable
|
the customers’ judgement of the
choice of the cultural education at the school, of the results of
the employees and of the results of the education |
Comparable |
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Performance Indicators
|
Comparable
|
modifications which have been made by the cultural school
after having received the feedback of the most important (group
of) users |
Follow-up
|
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|
|
concrete results of measures taken in order to make the
choice of the cultural education more accessible for the users |
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concrete results of measures taken in order to guarantee
the cooperation of the users |
|
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|
7. People
results |
7. Mitarbeiterzufriedenheit |
7. Resultater
i forhold til medarbeiderne |
7. Waardering
door medewerkers |
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|
|
|
Means
|
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|
Perception Measures
|
Comparable
|
the assessment of the managers of the cultural school by
the employees |
|
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|
Performance Indicators |
Comparable
|
The assessment of the working conditions and terms of employment
by the employees |
Comparable
|
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|
|
|
the employees’ evaluation of the development of their own
qualifications |
Comparable |
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the dedication and motivation of the employees |
Comparable
|
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/ |
/ |
/ |
Information
|
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|
8. Society
results |
8. Auswirkungen
auf die Gesellschaft |
8. Resultater
i forhold til samfunnet
|
8. Waardering
door de maatschappij |
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|
Perception Measures
|
Comparable
|
the judgement of the interest of the school by the local
community |
Financiers |
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|
Performance
Indicators |
Comparable |
|
Board of governors |
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|
9. Key
performance results |
9. Leistungs-bilanz |
9. Resultater
i forhold til nøkkelområder |
9. Waardering
resultaten |
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|
Key performance
Outcomes
|
|
|
Imago |
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Market share
|
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|
Comparable |
Financial result |
Comparable
|
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|
Key performance
Indicators |
Comparable |
Results of the provided services
|
Comparable |
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|
Comparable |
Results of development |
Comparable |
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|
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|
Customer satisfaction
|